Genofax Refund Policy

Last updated: May 24, 2024

Thank you for shopping at Genofax. We want you to be satisfied with our products. Please read our refund policy:

Eligibility for Refund:

• To be eligible for a refund, the item must be unused and in the same condition as received, with original packaging.
• Damaged, used, or items not in their original condition may not be eligible for a refund.
• Refund requests must be made within 2 days of receiving the product.

Refund Process:

• To initiate a refund, contact our customer service team at support@genofax.com with issue details.
• Our team will review your request and notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Late or Missing Refunds:

• If you haven’t received a refund within the specified timeframe, check your bank account and contact your card issuer or bank.
• If you still have not received your refund, please contact us at support@genofax.com

Changes to this Refund Policy:

• We reserve the right to modify this refund policy at any time. Changes will take effect immediately upon posting on our website.

By making a purchase on our website, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact our customer service team. Thank you for shopping with Genofax!