Genofax Delivery Policy
Last updated: May 24, 2024
Thank you for choosing Genofax! Here’s everything you need to know about our delivery process:
Order Processing Time:
- We process orders within 3-5 business days from the date of purchase.
Delivery Methods:
- Standard shipping, express shipping, and digital delivery options are available.
Shipping Addresses:
- Ensure your shipping information is accurate and complete.
- We are not responsible for deliveries to incorrect addresses provided by the customer.
Shipping Restrictions:
- Some products may have shipping restrictions based on location or local regulations.
- Customers should verify these restrictions before placing an order.
Delivery Confirmation:
- Upon successful delivery, you will receive a confirmation email with tracking information (if applicable).
- Digital products will be delivered via email or through your Genofax account.
Shipping Delays:
- While we strive to meet delivery timelines, unforeseen circumstances like weather, customs delays, or other factors may cause delays. We appreciate your understanding.
Returns Due to Non-Delivery:
- If a product is returned due to non-delivery (e.g., incorrect address), the customer is responsible for any additional shipping charges.
Contact Information:
- For any questions or concerns, please contact our customer service team at support@genofax.com.